Wednesday, January 09, 2008
No good deed
I was spoken to yesterday. Frankly, I deserved it. A customer called the Canned Meat Hotline (by whom I'm not really employed) and I helped her. She was very thankful and appreciative. So where did I go wrong? Quality. The ultimate corporate punch-line. I was hired to answer calls about canned meat and give outstanding customer service. That is what I did but I didn't follow the steps I am supposed to use and (shame on me). I know I wasn't following the steps and the result would have been the same I was sucked into the problem (which I resolved absolutely and with a great deal of finesse).
Don't worry fair canned meat consumers; I will get back in line so as not to upset the line of lemmings behind me.
On a similar note:
A different lady called the CMH and bitched me out for not refunding her $10 for her TV Guide subscription. I tried to tell her we just handle canned meat but she didn't want to hear it and consequentially will not be buying TV Guide anymore since I didn't refund her money.
// posted by Bo @ 4:42 PM 
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